1. What is ElenSerica known for?

ElenSerica is a boutique dedicated to preserving and promoting traditional
Assamese handloom craftsmanship. We specialize in handcrafted silk attires,
including Mekhela Chadors, sarees, and stoles made from pure mulberry and Eri
(Ahimsa) silk.

2. Are all your products handmade?

Yes, every product at ElenSerica is lovingly handcrafted by skilled Assamese
artisans using traditional weaving techniques passed down through generations.

3. Do you offer customization?

Absolutely! From fabric selection to color, motif detailing to sizing, you can
customize your attire to fit your preferences. Customization is available for
most of our product range.

4. Where are you located?

We are based in Assam:

ELEN GARDEN, Majirgaon - Baruapara, Guwahati West, Assam, 781128

5. Do you ship outside Assam or
internationally?

Yes, we deliver Pan-India and also provide international shipping on request.
Shipping costs and delivery timelines may vary.

6. How can I place an order?

You can place an order via:

• Instagram DM: @elenserica
• Facebook: ElenSerica
• WhatsApp or Phone: 7002153184 / 9127267950
• Email: shopelenserica@gmail.com

7. What are the payment options?

We accept UPI, Google Pay, PhonePe, Net Banking, Debit/Credit Cards, and Cash
on Delivery (available for select locations).

8. How long does it take to deliver an
order?

• Ready-to-ship products: 3–5 business days
• Customized orders: 10–15 business days depending on the
  complexity

9. What is your return or exchange
policy?

Since our products are handcrafted and often customized, we offer limited
returns. Exchanges are available for size or damage issues within 3 days of
receiving the product. Kindly refer to our detailed return policy on the
website or reach out directly.

10. How do I care for my silk and
handloom products?

• Dry clean only
• Store in a cool, dry place away from direct sunlight
• Avoid direct contact with perfumes and sprays

11. Are your dyes and materials
eco-friendly?

Yes, we use AZO-free and natural dyes wherever possible. Our Eri silk is Ahimsa
(cruelty-free), and we prioritize sustainable and ethical practices throughout
production.

12. Can I gift an ElenSerica product?

Certainly! We offer beautiful gift packaging and can deliver directly to your
loved ones with a personalized note. Perfect for weddings, birthdays, and
festivals.

13. Do you have a physical store?

We operate online and also have a physical boutique in our address provided.
Visits can be scheduled in advance via call or message.

14. How can I stay updated with your new
collections and offers?

Follow us on:

• Instagram: @elenserica
• Facebook: ElenSerica Or subscribe
  to our email newsletter for exclusive previews and discounts.

Still have questions?

Feel free to call or message us anytime at 7002153184 / 9127267950 or email
shopelenserica@gmail.com.