Return Window

Customers may initiate a return request through their customer account on our website within 48 hours of receiving their order.

Return requests submitted after 48 hours of delivery may not be accepted.

How to Request a Return

After initiating a return request through your customer account, you must also contact us within 48 hours of delivery through any of the following:

Instagram Direct Message: @elenserica

WhatsApp: +91-7002153184

Please provide:

Your Order Number

Clear photographs of the product

A continuous, unedited unboxing video recorded from the moment the sealed package is opened

These documents are mandatory for all return requests, irrespective of the reason for return. Return requests submitted without the required photographs and unboxing video may be declined.

Our team will review your request and respond within 2–3 business days with the next steps.

Products Not Eligible for Return or Refund

The following are not eligible for return or refund:

  • Customised, personalised, altered, or made-to-order products, unless they are received damaged, defective, or incorrect.
  • Return requests submitted after 48 hours of delivery.
  • Products that have been used, washed, altered, damaged after delivery, or show signs of wear.
  • Products returned without their original tags, packaging, or accessories.
  • Products returned without prior approval from ElenSerica.

Please Note

The following are not considered defects and are natural characteristics of handcrafted handloom products:

  • Minor variations in weave, texture, colour, motifs, or finishing.
  • Slight colour differences caused by photography, lighting, or differences in screen settings.
  • Loose threads or natural handloom irregularities that do not affect the usability or quality of the product.

These characteristics celebrate the authenticity of handmade craftsmanship and are not considered manufacturing defects.