How to Return?

At ElenSerica, each product is
handcrafted with utmost care. However, if you’ve received a product with a
major issue, we’re here to help.

✅ Eligible Returns:

• Only damaged, defective or wrong items sent are eligible for return.
• Slight irregularities in weaving, motifs, or color may occur
  due to the handmade nature of our products and are not considered defects.

📦 Steps to Initiate a Return:

1. Inform Us Within 48 hours
   
   Contact us via WhatsApp, call, or email within 48 hours of receiving
   your order.

• 📞 7002153184 / 9127267950
• 📧 shopelenserica@gmail.com

1. Share Photos/Videos
   
   Provide clear images or videos of the issue for verification.

2. Return Approval

• Once approved, you’ll be guided through the return shipping process.
• The item must be unused, unwashed, and in original condition with tags.

3. Refund or Exchange

After receiving and inspecting the returned product, we’ll initiate either
an exchange or refund (as applicable).

❌ Non-Returnable Items:

• Customized orders
• Products damaged due to misuse
• Color variation due to screen settings
• Handloom irregularities that are natural to the craft